• Most items are shipped within 1 to 3 business days once the order has been placed
• Orders placed during non-business hours such as evenings (after 5:00PM), weekends, and holidays will be processed and shipped within the next 1 to 3 business days
• The default shipping method for most orders is UPS ground
• We are unable to process orders for deliveries to PO Boxes or APO addresses
• The delivery service may leave order packages at the door if no one is home
• UPS tracking number will be provided via e-mail once the order has shipped

Return / Exchange Policy

• Merchandise must be returned within 30 days based on the invoice date
• All returned merchandise must be in new, unused condition
• Refunds are issued by company check
• A 20% restocking fee will be applied to your account for any return
• We are not responsible for any shipping charges for returns, except in the case of defective product or incorrect shipment
• Refunds are issued 1 to 2 weeks after Maxtrend receives the returned merchandise

Return / Exchange Instructions

• First, please call us at 866-272-2188 or e-mail us at sales@maxtrendusa.com to get your RMA #
• When you have your RMA #, please enclose a copy of your invoice with your RMA # noted, and a brief note describing the reason for your return